Generated on Jan 18, 2025, 9:59:22 PMgemini-1.5-flash
Subject: Urgent: Refund Request - [Guest Name/Reservation Number] - Overdue
Dear Account Department,
I am writing to follow up on a refund request submitted on [Date 15 days ago], for guest [Guest Name] or reservation number [Reservation Number]. We submitted all necessary documentation at that time.
I understand that there may be a high volume of requests, however, we have now been informed that a member of your team is unable to locate the submitted paperwork. This is causing significant distress for the guest, who is understandably very upset by the delay and lack of communication.
To expedite this matter and alleviate the guest's frustration, I would appreciate it if you could urgently investigate the whereabouts of the refund request. Please provide me with an update within [Timeframe, e.g., 24 hours] on the status of the request and the expected timeframe for processing the refund.
If the original documentation cannot be located, I am happy to resubmit all necessary paperwork immediately. Please let me know what information you require to expedite this process.
We value our relationship with your establishment and appreciate your prompt attention to this urgent matter. Resolving this quickly will greatly improve guest satisfaction and prevent further escalation.
Sincerely,
[Your Name/Title] [Your Contact Information]